Customer Service - Steps to Success Professional Customer Services NVQ Module Certificate at Exchange Group Newbury Library (Learndirect Centre)

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Course details

How long is the course?
15 hours

Attendance pattern
Customised

Course qualification
Certificate in Customer Service NVQ Module (Steps to Success Professional Customer Services)

When does the course begin?
To suit the client/individual

Timetable
Study at own pace

Course info
This course covers the latest thinking, on the skills you'll need to deal with a range of customers and a variety of everyday customer service situations. The course begins by focussing on exactly why the service you deliver to your customers is key to ongoing success in business. You'll develop a better understanding of customer relationships and explore what your customers actually want - even when they are not sure themselves! The course will show you how to make the right impression with your customers, how to deliver customer satisfaction and how to use problem-solving and negotiation skills to keep your customers loyal to your business. Taking this course can count towards part of the Customer Service NVQ.

How much will it cost?
To be confirmed

Where is the course held? (view on a map)
Exchange Group Newbury Library (Learndirect Centre)
The Wharf
Newbury
Berkshire
RG14 5AU