Customer Service NVQ at Exchange Group Maidenhead (Learndirect Centre)

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View all courses at Exchange Group Maidenhead (Learndirect Centre)

Course details

How long is the course?
Different durations available

Attendance pattern
Customised

Course qualification
NVQ in Customer Service

When does the course begin?
To suit the client/individual

Timetable
Study at own pace

Course info
If you’re serious about putting the customer first, this series of Customer Service NVQ courses will show you new ways to improve the service you provide – and let you work towards a nationally recognised qualification at the same time! NVQs are qualifications which demonstrate your ability to do your job. The training is mainly on the job and NVQ assessment is directly related to your performance at work. With an NVQ from learndirect, you’ll be offered diagnostics which assess the level of an employee’s current skills and encourage tailored learning of underpinning knowledge. This means that you’ll only learn what you need to fill your knowledge gaps. The Customer Service NVQ is one of the most popular vocational qualifications in the UK. The skills you learn can be applied across all industries, organisations and job roles and can be put to equally good use in the public, private and voluntary sectors. You train and learn while you’re at work, and the new skills you develop will help you to carry out your role more productively and professionally. The courses show you how to give your customers a positive image of yourself and your organisation and how to deliver professional and reliable customer service. You’ll learn new ways to develop effective relationships with your customers and explore techniques to resolve customer service problems in a way that satisfies both the demands of your customer and the needs of your organisation.

How much will it cost?
To be confirmed

Where is the course held? (view on a map)
Exchange Group Maidenhead (Learndirect Centre)
Maidenhead Library
St Ives Road
Maidenhead
Windsor And Maidenhead Ua
SL6 1QU