Exceptional Customer Service at Activia Ltd

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Course details

How long is the course?
1 day

Attendance pattern
Short Courses

Course qualification
No qualification or certificate

When does the course begin?
This course last started on 19-Nov-08

Please contact the college to enquire about new start dates.

Course info
Participants can improve basic selling skills on the telephone, to increase the amount of sales per telesales person. This course covers the topics such as, importance of exceptional customer service, practical ways of implementing exceptional service, consequences of poor service, what is selling, people by from people, challenges of selling by phone, vocal impact, six steps to success in telesales, preparing to sell, establishing the customer's need, asking the right types of questions, listening skills, matching the need, features, actions and benefits, skill practice to experience the selling process in practice.

How much will it cost?
£229

Where is the course held? (view on a map)
Activia Training (Slough)
Regus House
268 Bath Road
Slough
South East England
SL1 4DX

Venue details
Spacious, air-conditioned and high tech, Regus House is a modern, state-of-the-art building which serves as our Head Office as well as providing a superb place to have your training.There is plenty of parking, and lunches are provided for all delegates in a bright, spacious atrium cafeteria.

Support for physical disabilities